Shipping policy

Currency

All prices and shipping rates are in US dollars (USD). Orders ship from Canada; international orders, including orders to the US, may be subject to import duties, taxes or customs fees.

Order Cancellation

Please email us right away at info@shopexclusity.com if you need to cancel. We can't always stop an order once it's being processed, but we'll do our best. Otherwise, you can return it under our Refund Policy once it arrives.

Shipping Protection

If you added Shipping Protection to your order and your package is lost, stolen or damaged in transit, we'll reship it or refund you. Just email info@shopexclusity.com with your order number.

LOST/MISSING PACKAGES

Exclusity is not liable if the incorrect address is placed during the checkout process. Please make
sure that your billing and shipping address is correct before processing your order. If we have made
an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

United States 7-15 Business days
Canada, Europe 7-15 Business days
Australia, New Zealand 7-15 Business days
Central & South America 15-25 Business days
Asia 7-15 Business days
Africa 15-30 Business days
Max delivery time – 20 business days.
*This doesn’t include our 2-3 day processing time.
*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

Tracking is included with Express Tracked Shipping. If you choose Express Tracked Shipping at checkout, you will receive an email with your tracking number once your order ships. Standard Shipping does not include tracking.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.