Returns

14-day returns

You have 14 days after receiving your item to request a return. Items must be unused, with tags, in their original packaging, with proof of purchase.

How to start a return

Email info@shopexclusity.com with your order number. We'll send you the return address and instructions. Return shipping costs are paid by the customer.

Damaged or wrong items

Please check your order when it arrives and contact us right away if anything is damaged, defective or not what you ordered. We'll make it right.

Items we can't accept

Final-sale items, gift cards, personal care items and custom or personalized products.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method, in US dollars, within 10 business days.

Full details are in our refund policy.